Library Service experience

Library user experience survey

Thank you for taking the time to provide feedback on your experience with the Brotherhood of St Laurence Library. This survey should take just a few moments to complete. If you have any questions or need assistance with this survey please contact library@bsl.org.au.

What best describes your reason for completing this survey today? (Select all that apply)

I recently received help with a research requestI use the library regularly and want to provide general feedbackI recently used library resources or collectionsI attended a library session, event, or trainingI don’t use the library often but have feedback to shareOther (please specify)

Other:

Overall, how would you rate your experience with the library?

Very positivePositiveNeutralNegativeVery negativeNot sure / Not applicable

If you have received tailored support (e.g. a research request or staff assistance), how satisfied were you with that support?

Very satisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedI have not received tailored support

How has the library contributed to your work, project or task? (Select all that apply)

Saved me timeImproved the quality of my workHelped me find information I wouldn’t have found otherwiseIncreased my confidence in using information or resourcesSupported my learning or decision-makingI haven’t experienced a clear impact yetOther (please specify)

Other:

Is there anything else you would like to share about your experience with the library?

A little about you

BSL Group

BSL Portfolio

BSL Office/Location

Please wait, files are uploading..